
If your job takes you away from your computer, then you’re not able to respond to chats or calls at that moment, so your presence reflects that by not being “available.” This is the purpose of Teams, but it sounds like your organization is viewing it a bit differently, so here are some workarounds I have for you. The purpose of the presence status is not to tell people “you’re working,” it’s to let people know you’d be able to take and respond to communications. If you’re actively using Teams, in a call or meeting, your presence is not going to change to “Away.” You don’t have to wiggle your mouse. Hi Terri, we’re sorry you’re so frustrated with Microsoft Teams, but hopefully a better understanding of how Teams works will help.



If you’re inactive for 5 minutes, your status will change to away. Teams will automatically update your status based on your calendar and your activity. Your presence status lets your coworkers know if you’re at your desk and available for communication. Step-By-Step Instructions for Setting Presence in Teams
